Free IBM 000-591 Exam Dumps Questions & Answers

After implementing IBM SmartCloud Control Desk, customer Key Performance Indicators show there are a large number of reoccurring incidents. This is a sign that one of the processes is not efficient. Which process is it?

• A.  Incident Management
• B.  Change Management
• C.  Problem Management
• D.  Request Fulfillment

Which statement is true about Key Performance Indicators (KPIs)?

• A.  KPIs always have to be adjusted to match the customer's actual status.
• B.  KPIs are defined according to the IT customer requirements.
• C.  KPIs must be specific, measurable, achievable, realistic, and timely (SMART).
• D.  KPIs should always be measured by percentage.

A customer is planning to implement an IBM SmartCloud Control Desk solution. When should it be recommended to use IBM provided pre-installed VM images?

• A.  When there will be more then 50 concurrent users, and the customer wants to have multiple JVMs.
• B.  When there will be no more then 50 concurrent users, and time to value is critical for the project.
• C.  When there will be no more then 50 concurrent users, and the customer wants to reuse an existing database environment.
• D.  When there will be more then 50 concurrent users, and time to value is critical for the project.

Why does application and infrastructure performance consume an increasing amount of time and attention?

• A.  Because the application and infrastructure provide no foundation for end-to-end business service automation.
• B.  Because the level of complexity and interdependence among the infrastructure, applications, and functions required to deliver business services continues to rise dramatically.
• C.  Because IT departments have not invested in people, process, and technology skills enablement.
• D.  Because the cost of infrastructure continues to rise as application complexity decreases.

Which function supports a customer who would like to have a predefined work plan for repetitive maintenance work?

• A.  Tasks List
• B.  Job List
• C.  Tasks Plan
• D.  Job Plans