Free IBM C9560-659 Exam Dumps Questions & Answers

Which three tasks are available in the IBM SmartCloud Control Desk Entry Edition? (Choose three.)

• A.  Administering self-service
• B.  Importing data
• C.  Managing changes
• D.  Working with incidents and problems
• E.  Managing configuration items
• F.  Managing IT assets

An end user is able to access asset records in site A but not in site B.
What are two possible causes? (Choose two.)

• A.  Site B is not authorized to the user.
• B.  Site B is not assigned in person groups that the user is in.
• C.  Data restriction is configured.
• D.  Security groups that the user is in are not authorized for the Asset application.
• E.  Site B is not authorized in security groups that the user is in.

An end user is presented with fields to gather specific or additional data when creating a service request from the Self Service Center. Where are these fields presented to the service desk agent when working the ticket?

• A.  Specification tab
• B.  Activities tab
• C.  Solutions Details tab
• D.  Service Request tab in the Details section

What is created once a user submits the Service Catalog Offering?

• A.  A Catalog Order record
• B.  A Service Request record
• C.  A Purchase Order record
• D.  A Purchase Request record

What are three sections of the Self Service Center? (Choose three.)

• A.  My Service Desk
• B.  My Solutions
• C.  My News
• D.  My Configuration Items
• E.  My Assets
• F.  My Requests