You are using contracts in SAP Service Cloud, and you want to automatically create an opportunity in the system three months before a contract ends. How can you achieve this?

• A.Create a workflow rule.
• B.Select the relevant scoping ques-tion.
• C.Maintain the fine-tuning activity for contracts.
• D.Maintain a reference date in the contract.

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What do you have to consider when you are using the Data Workbench?

• A.Templates are used to update existing data records.
• B.Using the Data Workbench requires the activation of a scoping item.
• C.Additional configuration needs to be defined in the fine-tuning area.
• D.Using the Data Workbench requires an additional license.

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What can the categories in the service catalog be used for? Note: There are 3 correct answers to this question.

• A.Controlling validity of the service catalog
• B.Determining service level assignments
• C.Determining responsibility for tickets
• D.Determining fine-tuning settings
• E.Reporting purposes

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Your customer has determined that one of their products has a known fault. They would like to ensure that all tickets with that product be automatically assigned to the escalation team.
Which feature of SAP Service Cloud would you use to perform this action?

• A.Notifications
• B.Workflow distribution rules
• C.Fine-tuning
• D.Service categories

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What do you need to create accounts?
Note: There are 2 correct answers to this question.

• A.Business role
• B.User ID
• C.Assignment to an organizational unit
• D.Access rights

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