In most cases, how is an indicator of process performance quality expressed?

• A.As a score between 1 and 6 (1 = very good and 6 = insufficient)
• B.By the roles of ISO certification
• C.As a percentage between the actual and the maximum possible process quality
• D.As a cost that expresses the value lost due to the loss of customers

Comment: *

Name: *

Email: *

Verification: *

What is meant by Continuous Process Improvement?

• A.The possibility to boost salaries and bonus plans for employees
• B.It allows for continuous evaluation of process performance within the BPM life cycle
• C.Additional obligations to process owners but not top management
• D.The ability to improve the process at any time applying agile techniques

Comment: *

Name: *

Email: *

Verification: *

Process transformation leads to

• A.Creation of new processes
• B.Slightly adapted processes
• C.Optimized organizational structures
• D.Changing products and services

Comment: *

Name: *

Email: *

Verification: *

Which is the highest development stage in a process maturity model?

• A.Defined process
• B.Integrated process
• C.Managed process
• D.Repeatable process

Comment: *

Name: *

Email: *

Verification: *

What is process redesign?

• A.A sequence of activities to improve a given business process
• B.A continuous procedure model for process improvement
• C.The initial introduction of business processes in an organization
• D.The creation of process models in a new tool without changing content of the processes

Comment: *

Name: *

Email: *

Verification: *