Operations management works in a complex environment affected by many factors. Among the most important are:

• A.Customer expectations and quality
• B.the economy and competition
• C.all of these
• D.Government regulation

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A schedule (priority plan) that establishes to show the components required at each level of the assembly and based on lead time, calculates the time when these component will be needed called:

• A.B & C
• B.Material Requirements Planning
• C.Master Production Schedule
• D.Inventory control Planning

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Which of the following is the most important consideration when designing an information system to control shop floor operations?

• A.Allowing factory personnel to manage their own production operations
• B.Providing staff specialists with the information needed to control production operations
• C.Supporting differentiation between functional areas and production operations
• D.Encouraging users to operate independently with a minimal amount of training

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is difference between the total planned for a given period and the
actual total for that period.

• A.Increasing rate
• B.Cumulative variance
• C.Collective concern
• D.Total control rate

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It is virtually impossible to be the best in every dimension of competition. Firms should in general:

• A.Strive to provide at least minimum level of acceptance for each of the order qualifiers
• B.Should try to be the best in the market for the order winners.
• C.Should keep in mind the pace of change
• D.A & B

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