Continuous improvement is best described as:

• A.identifying and implementing big-step improvements within a process.
• B.a never-ending effort by the management team to reduce cycle time.
• C.a never-ending effort to expose and eliminate root causes of problems.
• D.a process in which a supplier commits to replenishing inventory based on demand without receiving replenishment orders.

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Which of the following supply chain management processes deals with flexibility andvariability to achieve supply chain synchronization?

• A.Returns Management
• B.Demand Management
• C.Manufacturing Flow Management
• D.Order Fulfillment

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All of the following are characteristics of functional products EXCEPT:

• A.long product life cycles
• B.10% to 25% forced end-of-season markdown
• C.stable demand
• D.lower profit margins
• E.predictable demand

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Which of the following tools has improved management of the customer pipeline?

• A.Sales force automation (SFA)
• B.Point-sale (POS) metrics
• C.Third-party logistics (3PL)
• D.Business-to-business (B2B) commerce

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Implementation of supply chain applications based on which of the following technologies is most likely to have the lowest fixed costs?

• A.One integrated package
• B.Software-as-a-service
• C.Service-oriented architecture
• D.Best of breed packages

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