Of the following common supply chain management trade-offs, which most appropriatelyaddresses decisions concerning aggregating materials movement?

• A.Lead-Time & Transportation Cost
• B.Lot-Size & Inventory
• C.Cost & Customer Service
• D.Inventory & Transportation Cost
• E.Product Variety & Inventory

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A firm experiences a supply chain interruption from a second-tier supplier. Which of the following actions is the firm likely to take to minimize future interruptions?

• A.Require the supplier to submit weekly cycle count reports.
• B.Require the supplier to implement a sales and operations planning process.
• C.Map the supplier's supply chain to identify risks and opportunities.
• D.Conduct an ISO 14001 audit of the supplier.

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From a CRM perspective, which of marketing's four Ps would correspond to call centers,websites that incorporate live chat or email and online libraries?

• A.placement
• B.promotion
• C.product
• D.price

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A supplier disputes a low rating generated by a company's enterprise resources planning (ERP) system. Which of the following actions by the purchasing agent is most appropriate?

• A.Advise the ERP information technology manager that there is a flaw in the rating system.
• B.Scrap the vendor rating system until the company can figure out what is wrong.
• C.Compare the vendor and company detail records, and interview company employees who handled the data.
• D.Tell the supplier that, regardless of the disputed claims, the supplier must improve performance.

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Which of the following tools is most appropriate for understanding why products fail?

• A.Pareto analysis
• B.Run chart
• C.Root cause analysis
• D.Control chart

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