All of the following are characteristics of a customer-focused business EXCEPT:

• A.are innovative in all aspects of their business
• B.protect detailed insights about customers as highly valued trade secrets
• C.design all business contact points from the perspective of the customer
• D.are easy to do business with
• E.add value to their products or services

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A primary objective of a lean enterprise is to:

• A.analyze and focus the value stream along all functions to maximize value for the ultimate customer.
• B.continuously improve processes and procedures to maintain a level production schedule.
• C.create value for its suppliers by incorporating lean manufacturing principles into a supplier certification process.
• D.employ people who have enhanced abilities to learn and adapt to the corporate culture.

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Overall supply chain risk may be increased by implementing which of the following strategies?

• A.Single sourcing a product that makes the highest annual profit
• B.Outsourcing products that are not well suited to a company's operations
• C.Identifying multiple sources for a product with the potential for supply chain disruption
• D.Internally manufacturing products with high levels of technical intellectual property

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All of the following are key supply chain management processes identified by the Global
Supply Chain Forum EXCEPT:

• A.Information Systems Support
• B.Customer Relationship Management
• C.Order Fulfillment
• D.Product Development and Commercialization

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Which of the following responses to risk best describes the evolving concept of flexibility in supply chain risk management?

• A.The practice of adjusting capacities in a manufacturing environment
• B.The ability to produce complex configurations of a product within the standard lead time
• C.The ability to produce high volume stock keeping units (SKUs) in multiple locations
• D.The ability to react quickly to changes or events while maintaining customer service levels

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