The value that logistics provides within the supply chain can best be summarized as:

• A.meeting promised location and on-time delivery goals with minimal use of expediting.
• B.providing accurate in-transit and delivery information to customers and salespeople.
• C.establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.
• D.satisfying customer expectations about availability and delivery at an acceptable total cost.

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Which of the following best corresponds to the definition of throughput time?

• A.Throughput time is the time between completion of two discrete units of production.
• B.Throughput time is the length of time from when materials enter a production facility until itexits.
• C.Throughput time is the time from when raw materials are paid for to the time payment offinished goods is received.
• D.Throughput time is the time from receipt of a customer's order to the delivery of theproduct.

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With respect to the purchase of commodities, what typically is the order winner?

• A.quality
• B.delivery
• C.price
• D.flexibility
• E.service

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A practical way to eliminate an unprofitable customer is to:

• A.establish a tiered pricing structure based on service levels and refuse to discount premier service
• B.increase product price by 30% to 50% within 3 to 6 months of the customer's initial order
• C.ask the customer to order products in much higher quantities than they typically do
• D.gradually reduce the quality of customer service

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Managing supply chain risks includes which of the following activities?

• A.Setting aside funds for disruption-recovery efforts
• B.Creating extra inventory to cover disruptions in the supply chain
• C.Developing alternatives to key suppliers
• D.Charging each supply chain partner a portion of risk cost

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