A retailer that operates a three-level distribution network is considering eliminating one level in the network and shipping directly from the regional warehouses to the retail outlets. Which of the following outcomes is most likely to result?

• A.Total transportation costs will decrease.
• B.Retail outlet order frequency will decrease.
• C.Deliveries to the retail outlets will decrease in number.
• D.Risk pooling benefits will decrease.

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The most effective means to measure customer loyalty would use which of the following approaches?

• A.Determine the ability to satisfy a customer's delivery date
• B.Conduct customer survey for direct feedback
• C.Analyzing customer repurchase patterns
• D.Monitor rate of call center activity

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Which of the following supply chain management processes is responsible for balancingcustomer requirements with supply chain capabilities?

• A.Product Development and Commercialization
• B.Manufacturing Flow Management
• C.Returns Management
• D.Order Fulfillment
• E.Demand Management

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Which of the following criteria are important when establishing a warehouse distribution system?

• A.Cost of the overall system and service level desired
• B.Material and handling costs and proximity to customers
• C.Transportation costs and material handling costs
• D.Service level desired and local presence

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A business is changing from a business to business model to a business to consumer model. Which of the following statements about this supply chain change is true?

• A.Average supplier order size will increase.
• B.Returns from customers will decrease.
• C.Number of supplier orders will increase.
• D.Number of customer orders will increase.

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