Employee empowerment is characteristic of a company that applies which of the following management styles?

• A.Autocratic
• B.Hierarchical
• C.Participate e
• D.Matrix

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An organization's environmental scanning process has uncovered the following:
They have an underutilized core competency.
Their research and development capability is well recognized.
Retention of their best performers is a problem.
A new technology from another country can be employed in developing a whole
new product family.
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What technique/tool was most likely used to categorize and analyze these and other similar data?

• A.Priorities matrix
• B.Quality function deployment
• C.Process map
• D.SWOT analysis

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Of the following core values and concepts, which would be the most critical to apply to a newly mandated state emergency management agency?
I. Visionary leadership
II. Customer-driven excellence
III. Agility
IV.
Focus on the future
V.Focus on results and creating value
VI. Management by fact
VII.
Managing for innovation

• A.I, III, V, VII
• B.I, III, IV, V, VI, VII
• C.V, VI
• D.II, V, VI

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In quality function deployment, the voice of the customer refers to

• A.where to listen to the customer needs
• B.when the customer needs things
• C.what the customer needs are
• D.how to meet the customer needs

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One method to monitor perf and determine actions to satisfy customers is the use of balanced scorecards. While there are many perspectives to consider in a scorecard, what is a good set to start with?

• A.Financial targets, customer goals, competitor strengths, supplier performance
• B.Financial target, customer goals, internal activities, learning and growth of organization
• C.Mission, vision, values, business strategy
• D.Human resources, information systems, production, supplier

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