Which of the following actions or techniques is MOST useful in determining the original fundamental cause of a product or process nonconformance?

• A.Continuous improvement.
• B.Root cause analysis.
• C.Pareto analysis.
• D.Preventive action.

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When planning quality control functions, which one of the following is MOST directly related to production of a quality product?

• A.Suitable blueprints.
• B.Product audits.
• C.Dimensional tolerancing.
• D.Process control and process capability.

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What is the highest form of partnering with employees?

• A.Task teams.
• B.Cost reduction projects.
• C.Employee involvement.
• D.Stock option plans.

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Findings and observations are audit terms. The best relationship between these terms is which of the following?

• A.Observations are broader in scope than findings.
• B.Observations are seen; findings are discovered.
• C.Findings are reported in writing, observations are reported verbally.
• D.Observations generally support findings.

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What is the standard deviation of the values below?
4.5, 5.1, 6.2, 2.1, 3.9

• A.2.087
• B.1.522
• C.1.136
• D.1.362

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