As a commonly used problem solving technique, which of the following would be the BEST application of a Pareto chart?
. To determine when to make proactive adjustments to a process.
. To differentiate between major and minor problem areas.
. To gather data and to design experimental controlled changes.
. To evaluate the results of other problem solving techniques upon the product or service.
Information that is received by upper management, is often distorted. Which of the following actions is effective in countering this problem?
I. Stop killing the messenger.
II. Establishing an open door policy.
III. Practice management by walking around.
Which of the following control charts are more efficient than an X-bar chart at detecting small shifts in the mean?
. CUSUM.
. EWQR.
. EWMA.
The ideal results of a quality training effort would NOT include which of the following?
Which of the following quality system provisions is of the greatest concern when preparing an audit checklist for a vendor qualification system audit?
