Free Avaya 2M00001A Exam Dumps Questions & Answers

Which are three characteristics of the typical business with fewer than 2,000 Employees/30 to 250 Agents? (Select three.)

• A.  The business believes that contact center capabilities are essential
• B.  The CEO/Owner is most likely the buyer
• C.  The business applies technology to address a business problem
• D.  The business lacks technical knowledge
• E.  IT is the buyer or strong influencer

Which is an IP Office-based Midmarket contact center solution? (Selectone.)

• A.  Avaya IP Office Contact Centre'
• B.  Avaya Interaction Center
• C.  Avaya AuraRegister Contact Center Suite for Midsize Enterprise
• D.  Avaya Automated Chat

Scenario:
A leading reseller ("Reseller") of Avaya is invited by Avaya to attend a function organized to recognize the Reseller for its key contribution in increasing the revenue of Avaya's contact center technology (" CCT") suite of products from $ 1 m to S3m over a 2 year period. The authorized representative of the Reseller is awarded a memento with an Avaya logo and a framed picture of Avaya CCT suite of products.
Is it appropriate for the reseller to accept the memento and the picture from Avaya?

• A.  No, the reseller should have declined the memento and picture from Avaya since accepting gifts of any kind is against Avaya's policy.
• B.  No. the items were given to improperly influence the reseller to help Avaya to further augment the revenue from CCT products.
• C.  Yes. so long as it is acceptable under the Reseller's compliance policies. The items represent gifts of nominal value which are appropriate under Avaya's policy.

Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

• A.  They offer flexible deployments - using either a dedicated server or running within a virtualized environment
• B.  They are priced for midsize businesses
• C.  They can be deployable in hours instead of days
• D.  They offer callers an option to provide feedback at the end of their call

If a customer answers yes to the question: "Do you need to support less than 30 agents?" Which solution should you guide them toward?

• A.  Avaya Contact Center Select
• B.  Avaya Outbond Contact Express
• C.  Avaya IP Office Contact Center