Free Avaya 2M00001A Exam Dumps Questions & Answers

Which are two questions for the Line of Business Leader that can help you to establish whether the business need is primarily for voice support or whether multichannel is direction they'd like to pursue? (Select two.)

• A.  Would you like to deploy a contact center solution behind an existing PBX via PRI or SIP trunks?
• B.  Do you foresee growing beyond 250 agents within 12 months of deployment?
• C.  How would you like customers to interact with you?
• D.  How do your customers interact with you?

Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

• A.  Can host both outbound campaigns and communication, as well as. selfserviceapplications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
• B.  They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.
• C.  They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
• D.  Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.

Which are the three generic server types for Avaya IP Office Support Services (IPOSS}? (Select three.)

• A.  Medium Linux servers, DL120G and R210
• B.  IP500v2 Chassis
• C.  Large Linux server, DL360G and R620
• D.  IP500v1 Chassis

Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

• A.  They offer flexible deployments - using either a dedicated server or running within a virtualized environment
• B.  They can be deployable in hours instead of days
• C.  They offer callers an option to provide feedback at the end of their call
• D.  They are priced for midsize businesses

Scenario:
A leading Channel Partner of Avaya is responsible for managing several of our accounts, entertains, without Avaya's knowledge and approval, the Chief Technology Officer ("CTO") of a leading client whom Avaya services via the above Partner. The entertainment involves hosting a cocktail dinner for the CTO and his family at a suburban luxury hotel costing approximately $200 and giving a gift coupon worth $500. The Partner does not expense the above to Avaya and justifies the above action on the ground it was a "good will" gesture and not done with any ulterior motive of securing more business.
Is the Partner's behavior appropriate?

• A.  No. because it involved payment of a cash equivalent (gift coupon), could be considered lavish under the circumstances and the Partner failed to notify Avaya about the event.
• B.  Yes, because it was a "good will" gesture and Avaya expects our Partners to use their discretion in such instances while abiding by their own internal policies and procedures.