Free Avaya 3000-2 Exam Dumps Questions & Answers

Which feature on the IP Office allows the VoiceMail Pro to announce the name of a user in a mailbox without the user having to record their name?

• A.  VTS
• B.  UMS
• C.  TTS
• D.  IMS

Secure Digital (SD) card commands can be invoked from which three sources? (Choose three.)

• A.  System Status Application (SSA)
• B.  VoiceMail Pro Client
• C.  Avaya phones
• D.  IP Office Manager
• E.  IP Office System Monitor

A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

• A.  IP Office Preferred Edition
• B.  IP Office Essential Edition
• C.  VM Pro ScanSoft TTS
• D.  Voicemail Pro VB Script License
• E.  IP Office Ultimate Edition

You have just installed the Customer Call Reporter (CCR) server. The customer wants to have the supervisor have real-time status of all groups and agents. They also want to set and see alarms (e.g., low agents logged-in) on the same view. Is this possible?

• A.  Yes, but you can see real-time status against Queue and Agents in a View tab; alarms must show in another view.
• B.  Yes, but a supervisor has to install the CCV software.
• C.  Yes, but you also need to keep the mailing client (e.g., Outlook, Lotus) open; an email will be sent in real-time.
• D.  No, this feature only works using the Compact Contact Center.
• E.  Yes, provide the correct settings in Supervisor Views.

Where can you find information detailing which software versions are compatible with each other?

• A.  The IP Office Technical Bulletins
• B.  IP Office User Guide
• C.  The IP Office Installation Guide
• D.  IP Office Manager Help File