Which Avaya Breeze TM Client Software Development Kit (SDK) package provides all the elements to create a multi-channel (voice, video, chat, SMS and email) agent and supervisor experience?

• A.Customer Interaction Services
• B.Sharing Services
• C.Meeting Management Services
• D.Communication Services

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Which two are features of the Avaya Engagement Assistant Snap-in? (choose two.)

• A.Call Redirection
• B.Conference assistant
• C.Seamless Transfer
• D.Real time matching of agent skills
• E.Call Control

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Which three Avaya Breeze TM Snap-in scenarios require an Avaya Aura Media Server? (Choose three)

• A.When REST web services are used in an application
• B.When there is a need to support Text to speech in an application
• C.When the Context Store is used in an application
• D.When Engagement Designer is used to create a workflow
• E.When and application needs to play an announcement
• F.When 2-Party Make Call (Call-me / Call- you) is included in an application

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Where is the Avaya Breeze Presence Services Snap-in installed?

• A.On the Context Store Cluster
• B.On the Work Assignment Cluster
• C.On the Core Platform Cluster
• D.On the General Purpose Cluster

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Which two enhancements does the Avaya Call Park and Page Snap-in offer in an Avaya Aura Solution? (Choose two)

• A.Complex user retrieval rules
• B.Scheduled Park and Page
• C.Ability to page individuals
• D.Simplified user retrieval
• E.Network Call Park and retrieval

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