Free Avaya 3300 Exam Dumps Questions & Answers

X customer with Avaya Aura Contact Center wants to create variables for use In script and flow applications.
What are the limitations of creating global and call variables?

• A.  Maximum 100 global variables, maximum 100 call variables
• B.  No stated maximum to global variables, maximum 100 call variables
• C.  Maximum 1000 global variables, maximum 100 call variables
• D.  Maximum 100 global variables, No stated maximum to call variables

The supervisors of your contact center have asked for the ability to perform detailed reporting on why agents are in the NOT READY state.
Which feature in the Contact Center Manager Administration needs to be configured?

• A.  Codes
• B.  Reason Codes
• C.  Activity Codes
• D.  Busy Codes

A supervisor with Avaya Aura Contact Center wants to setup a requirement for the Calls Waiting column on a Sklllset Display to update in yellow when three or four calls are in queue, and red when five or more calls are in queue for the Customer Service Sklllset.
Which three areas of Contact Center Administration must be configured to accomplish this goal? (Choose three.)

• A.  Create a custom Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column.
• B.  Assign Sklllset Threshold Class to Customer Service Skillset.
• C.  Create a Sklllset Threshold Class, assign 3 to Level 1, and 5 to Level 2 for Calls Waiting.
• D.  Create a custom formula for Calls Waiting.
• E.  Open a Standard Skillset Display, assign yellow highlighting to level 1 of the Calls Waiting column, and red to level 2 of the Calls Waiting column,

Which statement regarding scripts is true?

• A.  Secondary and primary scripts are exactly the same.
• B.  A primary script is the only place that call variables can be assigned.
• C.  A secondary script is the only place treatments can be applied to the call.
• D.  A primary script is referenced directly from the Master script, otherwise It Is a secondary script.

A customer with Avaya Aura Contact Center would like to use expressions in their script.
When used in a script application, which three expressions require an accompanying END expression? (Choose three.)

• A.  SECTION
• B.  WHERE EQUALS
• C.  IF
• D.  GIVE IVR
• E.  EVENT HANDLER