Free Avaya 3301 Exam Dumps Questions & Answers

What is the update frequency of the Contact Center Multimedia (CCMM) Dashboard?

• A.  The Dashboard refresh rate is configurable from 1-360 seconds.
• B.  The Dashboard refreshes every 10 seconds by default.
• C.  The Dashboard update requires clicking on the Refresh button.
• D.  The Dashboard update requires clicking on the Update button.
• E.  The Dashboard refreshes every 5 seconds.

Which Avaya Aura Contact Center (AACC) historical report contains the time of arrival, Automatic Number Identification (ANI), answering agent, and final disposition for individual calls?

• A.  Contacts Received by Skillset report
• B.  Contact Treatment report
• C.  Contacts Details report
• D.  Contact Summary report

While troubleshooting issues sending e-mail from a Contact Center Multimedia (CCMM) server you encounter the following error in the tmailManager.log file:
javax.net.ssl.SSLHandshakeException: Could not find trusted certificate.
What is the cause of the error?

• A.  The SMTP server requires SSI, but SSI is not configured on the CCMM server.
• B.  The certificate for the Certificate Authority (CA) used to sign the SMTP server's SSL certificate needs to be added to the EmailManager's CA certificate list.
• C.  An incorrect port has been specified for SMTP SSL communications in the EmailManager configuration.
• D.  A client-side SSI certificate is not installed on the CCMM server.

In a SIP-based Avaya Aura Contact Center (AACC) environment, voice calls are directed to the Contact Center Manager Server (CCMS) via route points.
For voice calls to be directed to CCMS, where must route points be defined?

• A.  CCMS only
• B.  Session Manager and Application Enablement Services
• C.  CCMS and Application Enablement Services
• D.  CCMS and the Session Manager

The SIP CTI link between SIP Avaya Aura Contact Center (AACC) and Application Enablement Services (AES) employs secure communication.
Which three objectives does secure communications commonly aim to achieve?

• A.  HTTPS, SSL, and TLS
• B.  Confidentiality, Integrity, and Authorization
• C.  Access controls, Encapsulation, and Encryption
• D.  Public Key, Private Key, and Token