Free Avaya 3309 Exam Dumps Questions & Answers

When installing Avaya Proactive Outreach Manager (POM) 3.0 software on the Avaya Aura@ Experience Portal (AAEP) 7.0, in a multiple Experience Portal Manager (EPM) configuration, on which server must the POM VPMS (POM EPM) plug-in be installed?

• A.  a Media Processing Platform (MPP) server
• B.  an auxiliary EPM server
• C.  the remote application server
• D.  the primary EPM server

In the intelligent customer routing (ICR) deployment, the standard ICR CCA session Detail Report (SDR) is shown below.
What is an accurate explanation of this SDR report?

• A.  The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued [email protected]. The call then observed a spike in Estimated Wait Time (EWT) and it was re-queued [email protected].
• B.  The call was initially queued on [email protected] where due to SIP ERROR the call got re-queued to [email protected]. The call then observed a spike in EWT and it was re-queued 920l4.aicr.com.
• C.  The call was initially queued on 70001 a icr.com where due to spike in EWT the call got re-queued to 82003 a cr.com. The call then observed SIP ERROR and it was re-queued [email protected].
• D.  The call was initially queued on 82003aicr.com where due to spike in EWT the call got re-queued to [email protected] The call then observed SIP ERROR and it was re-queued [email protected].

In the Intelligent Customer Routing (ICK) deployment, all agents in the call center are either logged out or in Auxiliary mode.
Which is an accurate description of how ICR handles a call arriving in the system?

• A.  The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Non Business Hours Application.
• B.  The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA disconnects the call.
• C.  The ICR Core performs polling and provides a result which suggests routing the call to this call center. The ICR Call Control Application (CCA) launches the Walt Treatment Application (WTA) and routes the call.
• D.  The ICR Core performs polling and provides a result which suggests that the agent is not available. The ICR CCA launches the Generic Error Handling Application (EHA).

When setting up a single server Avaya Aura@ Experience Portal (AAEP), the system must communicate with a speech server to process ASR and TTS transactions.
Where do you define the Network Address (MRCP) that the speech server uses to communicate with the AAEP system?

• A.  Add the MPP and then from the MPP Servers page, enter the speech server IP address in the Network Address (AppSvr) field.
• B.  From the EPM Servers page, enter the IP address of the speech server in the Network Address (MRCP) field.
• C.  Add the MPP and from the MPP Servers page, enter the IP address for the speech server in the Network Address (MRCP) field.
• D.  From the EPM Servers page, use the default entry in the Network Address (AppSvr) field.

Before installing Avaya Proactive Outreach Manager (POM) software on the Avaya Aura Experience Portal (AAEP) system Unit will perform voice campaigns, which three features must be enabled or configured on the AAI P? (Choose three)

• A.  Adequate telephony ports are available on the AAEP equal to or greater than number of POM ports.
• B.  A remote database.
• C.  A separate application server is required to run POM applications.
• D.  The correct number of AAEP and POM licenses for features required.
• E.  H.323 or SIP ports configured and in service.