The phantom Scan Utility (Pscan) is an AACC utility used to scan and perform which three tasks? (Choose three.)

• A.Clear call from the utility and from Real-TIME Display Report.
• B.Disconnect the call if one is present in the system.
• C.View all calls
• D.View only those calls that are waiting in queue.

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You want to install the Service Packs on Avaya Aura Contact Center (AACC) co-resident server that contains Contact Center Manager Server (CCMS), Contact Center Manager Administration (CCMA), and Communication Control Toolkit (CCT). You have downloaded the Service Packs from the Avaya website.
How can the Service Packs be installed using the Avaya Update Manager?

• A.Browse for the top-level folder that contains all folders where Service Pack files are located, click on install and then click scan for updates to locate all Service Packs. The selected folder and all folders underneath it will be scanned, the new Service Packs will be offered for installation.
• B.Copy all Service Pack files to D:\Avaya\servicePacks and then start the Contact Center Patch Manager.
  The new Service Packs will be automatically detected and offered for installation.
• C.Copy all Service Pack files to the folder that was used to install the previous set of Service Packs and then start the Contact Center Patch Manager. The previous folder will be scanned automatically and all new Service Packs will be offered for installation.
• D.Add the folder containing each patch to the patch directory list in the Avaya Update Manager and then click Scan for updates to locate all Service Packs. The selected folders will be scanned, and the new Service Packs will be offered for installation.

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If web Services Security is enabled, which three issues will you see unless the correct certificates have been imported to relevant machines? (Choose three.)

• A.TLS Link between AACC and AES IS disconnected
• B.TLS Link between AACC and CM disconnected
• C.Avaya Agent Desktop (AAD) does not launch successfully
• D.Certificate warning messages when browsing CCMA

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A technician is troubleshooting a hung call under Public Tabular Displays > Standard Skillset Display.
When using the Phantom Scan Utility (Pscan) to view waiting calls, what will occur when you select a Call ID and click the Clear button?

• A.The call is disconnected and you must refresh the Real-Time Display Report.
• B.The call is removed from the Real-Time Display Report and the call is disconnected.
• C.The call is removed from the utility but will remain on the Real-Time Display Report
• D.The call is removed from the utility and from the Real Time Display Report.

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