Free Avaya 33810X Exam Dumps Questions & Answers

The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

• A.  Open Database Connectivity (ODBC)
• B.  Open Computing Language (OpenGL)
• C.  Simple Direct Media Layer
• D.  Microsoft .NET

A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

• A.  Avaya IX™ Workplace
• B.  Avaya Agent Desktop a
• C.  Avaya one-X® Agent Desktop
• D.  Avaya IX™ Workspaces

A Contact Center manager wants a thin-client desktop with a powerful widget-driven approach.
Which three deployments are allowed for Avaya IX ™Workspaces? (Choose three.)

• A.  Voice and Multimedia Contact Server with Avaya Media Server
• B.  One-X Agent
• C.  Voice Contact Server only
• D.  Multimedia Contact Server only
• E.  Voice and Multimedia Contact Server without Avaya Media Server

Refer to the exhibit.

AACC allows the use of campaigns for Sales or Marketing purposes.
Which statement about Outbound campaigns is true?

• A.  Agent Scripts are loaded Into Agent Desktop from the CCMA Database. 3-C
• B.  Agent Scripts are loaded Into Agent Desktop from the CCT Database. 1-C
• C.  Agent Scripts are loaded Into Agent Desktop from the CCMM Database. 4-C
• D.  Agent Scripts are loaded Into Agent Desktop from the CCMS Database. 2-C

An administrator wants different real-time reporting displays which support the daily work of supervisors.
Which two displays are available with AACC? (Choose two.)

• A.  Call by Call Display
• B.  Agent Maps
• C.  Supervisor Chart
• D.  Bill Board collection