A Contact Center manager knows that a modern agent Interface which can deliver all of the relevant customer information, creates a better customer experience.
Which two agent interfaces are supported with AACC Release 7.1? (Choose two)

• A.Avaya IX™ Workplace
• B.Avaya one-X® Agent Desktop
• C.Avaya IX™ Workspaces
• D.Avaya Agent Desktop a

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A customer Intends to connect two SIP enabled AACC on one Avaya Aura® UC Platform. Which capability is supported In this scenario?

• A.Microsoft Lync Integration
• B.Email and Web Communication
• C.AACC High Availability
• D.Avaya Presence Service

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The SIP-enabled AACC Communication Control Toolkit integrates the agents and supervisors within the SIP environment to offer features.
Which application programming interface type is used to publish the CCT functions?

• A.Simple Direct Media Layer
• B.Open Computing Language (OpenGL)
• C.Open Database Connectivity (ODBC)
• D.Microsoft .NET

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The IT manager installed AACC on virtualized servers. Which identifier is used for the creation of licenses?

• A.Host ID
• B.Customer name
• C.IP address
• D.MAC address

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A customer wants a solution to minimize IT overhead costs and thick clients. Which Avaya application would you recommend to solve this business challenge?

• A.Avaya IX™ Workspaces
• B.Avaya IX™ Workforce Engagement
• C.Avaya Breeze® Platform
• D.Avaya Control Manager

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