Free Avaya 33820X Exam Dumps Questions & Answers

Avaya Elite Multichannel (EMC) Release 6.6 supports which three platforms? (Choose three.)

• A.  MS SQL 2017
• B.  MS SQL 2016
• C.  MS Windows Server 2012
• D.  Microsoft.NET Framework R4.7.2
• E.  MS Windows Server 2016

Avaya OneCloud IX,H Contact Center is a true, multi-tenant, complete Contact Center solution that provides a simplified cloud experience for operations and agents. A customer needs skill-based call center routing as part of their solution.
Which two IX™ Contact Center bundles offer this feature? (Choose two.)

• A.  Advanced Bundle
• B.  Basic Bundle
• C.  Reporting Bundle
• D.  Voice Bundle

Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.
Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

• A.  Managed Private or Hybrid Networks
• B.  Cloud Contact Center with AACC
• C.  Subscription-based payments
• D.  Cloud Storage Box

An Avaya Aura® Call Center Elite customer wants an application solution with the following requirements:
* Synchronizes with a deskphone to share the control of telephony and agent features
* Includes capabilities of integrated video and Instant messaging
* Increases collaboration
* Reduces agent talk time and facilitates first call resolution
To meet these requirements, which two applications would you recommend to be used in conjunction with Call Center Elite? (Choose two.)

• A.  Avaya Agent for Desktop (AAfD)
• B.  Agent Map
• C.  Avaya one-X® Agent
• D.  Agent Desktop Displays (ADD)

An Avaya customer has ordered an Avaya Call Management System (CMS) Release 19 without a turnkey server, for installation on one of their customer provided VMware vSphere systems.
The CMS Release 19 turnkey servers are provided by the Avaya Solutions Platform program, with the server fitting which profile?

• A.  ASP 120
• B.  ASP 100
• C.  ASP 130
• D.  ASP 110