Free Avaya 6201-1 Exam Dumps Questions & Answers

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

• A.  The Communication Manager was down.
• B.  The holiday was not administered in the holiday tablet
• C.  The holiday recording was not functioning properly.
• D.  An agent forgot to log out.

Far data to be available universally, the "measured Field in CM must be administered to which setting?

• A.  Measured: survivable
• B.  Measured: external
• C.  Measured: both
• D.  Measured: internal

How are feature packages, like External Call History or Forecasting, installed an a CMS system?

• A.  From Solaris shell as root by issuing 'pkgadd -d <package name>' command
• B.  Using CMS main menu, System Setup menu, Package management option
• C.  Using cms adm menu:, pkg_install option
• D.  Using cms svc menu, pkg_install option

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

• A.  Music-on-hold
• B.  Integrated Announcements
• C.  Local Announcements
• D.  Voice over IP

A company is migrating from R14 CMS with 3 ACDs to R16.1 CMS. They are not using ACD2 any more, so they are not planning to migrate it. Instead they want current ACD3 to be ACD2 on the new system.
How can they achieve this?

• A.  They need to involve Avaya Professional Services, as this can not be done with standard migration procedure.
• B.  They need to save each ACD to separate tapes and migrate them one by one to the appropriate ACD spaces.
• C.  They need to backup only the two ACDs they want to migrate. The migration procedure on the new system will place them automatically.
• D.  They need to set the ACD they want to migrate, to the ACD spare on the new system on the CMS migration form.