Free Avaya 6201-1 Exam Dumps Questions & Answers

Which two statements about CMS and CM connectivity are true? (Choose two)

• A.  If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
• B.  The switch can have a direct-connect to the CMS
• C.  If the switch uses a CLAN card, the switch must be direct-connected to the CMS
• D.  The switch and CMS can he connected through a network.

A customer has purchased 5200 agent licenses and each agent has been assigned at least 3 skills.
Which two values would be a valid Data Storage Allocation entry for "Maximum agents lagged in"? (Choose two)

• A.  15600
• B.  500000
• C.  10400
• D.  100000

At the Quick Credit call center's new location, all agent telephone sets will be administered with the same button configuration.
Which method can the administrator use to quickly create the telephone sets?

• A.  Use CMS to perform the bulk administration of telephone sets and buttons.
• B.  Create a template telephone set and use the qcopy station xxxx CM SAT command
• C.  Create a template telephone set and use the duplicate station xxxx CM SAT command
• D.  Use the add station next CM SAT command to program each telephone set and assign buttons

Which packet is needed to have skill available instead of hunt groups?

• A.  Standard with EAS
• B.  Premium
• C.  Silver
• D.  Elite with EAS

A small but growing software firm is currently subcontracting a call centre to answer its technical support calls. The contact with the agency limits the number of simultaneous tech support calls to 50.
Which vectoring option provides the capability to limit the number of active calls and send the surplus to a busy treatment?

• A.  Activate on oldest call waiting
• B.  VDN counted calls
• C.  Target service level
• D.  expected Wait Time (EWT)