Free Avaya 6201-1 Exam Dumps Questions & Answers

A customer has 4 ACDs created on the CMS and requests changes on the communication link settings for the ACD 1 How is this accomplished?

• A.  emssve change authorizations; make needed changes to authorization
• B.  cmssvc turn cms off but leave ids on, emssve switch setup; make needed changed to ACD 1
• C.  All changes are made in the CM using the change cam proc screen
• D.  cmssvc turn cms off but leave ids on; cm-save delete AC01; cmss create ACD1 with new options.

A customer just upgraded their CMS to release R16 from release Rt4. The switch is release CM4 and is not going to be upgraded to CM 6 until next week When the switch is upgraded, what needs to happen before the link will come up using the CM6 protocol?

• A.  Only the reporting adjunct in the switch needs to be changed to R16 CMS.
• B.  Only the switch release in the CMS needs to be changed to CM6.
• C.  Both the reporting adjunct the switch and the switch release in the CMS need to be updated
• D.  It is not necessary far either the reporting adjunct or the switch release to change.

A technician has loaded Avaya Terminal Emulator on a customer's PC, and is trying to connect the CMS when it times out. A ping is tried, with no response.
What is a possible cause-of this problem?

• A.  There is a firewall between the PC and the CMS.
• B.  Avaya Terminal Emulator did not load correctly and needs to be reloaded.
• C.  The wrong version of Avaya Terminal Emulator has been loaded on the PC.
• D.  Avaya Terminal Emulator is being used on an unsupported operating system.

Click the Exhibit button.
The Quick Credit call center opened at 8 a.m. on the Friday, the day after a holiday By
8:30, the customer service line had received 6 customer complaints all1 stemming from calls to the center the day before. Callers complained that they received the "all agents are busy" recording but regardless how long they waited, were never answered.
What caused callers to be queued even though the Quick Credit call center was closed on the holiday?

• A.  The holiday recording was not functioning properly.
• B.  An agent forgot to log out.
• C.  The Communication Manager was down.
• D.  The holiday was not administered in the holiday tablet

Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?

• A.  135.9.86.54 135.9.86.58
• B.  135.9.86.54 135.9.56.56
• C.  192.168.2.3 192.168.2.2
• D.  135.9.86.54 192.168.2.2