Free Avaya 6201.1 Exam Dumps Questions & Answers

Which packet is needed to have skill available instead of hunt groups?

• A.  Elite with EAS
• B.  Standard with EAS
• C.  Silver
• D.  Premium

Which two statements describe why CMS and BCMS reports reflect different data?
(Choose two)

• A.  CMS resides on an external server and stores data on a hard disk, and-has much larger capacities and reporting capabilities.
• B.  Repeated use of vu-stats buttons will decrease the level of information in the BCMS internal data.
• C.  BCMS is interval based and CMS is call based.
• D.  BCMS receives data internally and stores data in a volatile switch memory.

Which two statements about CMS and CM connectivity are true? (Choose two)

• A.  The switch and CMS can he connected through a network.
• B.  If the switch uses a CLAN card, the switch must be direct-connected to the CMS
• C.  The switch can have a direct-connect to the CMS
• D.  If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.

The customer has both BCMS and CMS at a contact center
What is the major difference that could affect call data?

• A.  BCMS records the call at the start of the call, and CMS records the call at the end.
• B.  BCMS will not collect data if the link to the CMS is down.
• C.  BCMS holds data longer than CMS
• D.  CMS records the call at the start of the call, and BCMS records the calf at the end

Which two Communication Manager features does the VAL circuit pack support? (Choose two.)

• A.  Local Announcements
• B.  Integrated Announcements
• C.  Music-on-hold
• D.  Voice over IP