Free Avaya 6209.1 Exam Dumps Questions & Answers

When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

• A.  OMH
• B.  IMH
• C.  SMTP
• D.  POP3

A technician is installing a Contact Center Multimedia for a Contact Center installation. Which statement about the minimum requirement for a network connection is true?

• A.  One connection is needed
• B.  Three connections are needed, with one connection on the ELAN subnet, and one connection for the server subnet
• C.  Two connections are needed, with one connection on the ELAN subnet
• D.  No connections are needed

What is the sequence that components use when handling the routing on an E-mail contact with Avaya Aura Contact Center?

• A.  CCMM Database > Multimedia Contact Manager Client > E-mailManager> CMS
• B.  E-mailManager> Multimedia Contact Manager Client > CCMM Database > CMS
• C.  CCMM Database > E-mailManager> Multimedia Contact Manager Client > CMS
• D.  E-mailManager> CCMM Database > Multimedia Contact Manager Client > CMS

Which service provides the current interface into the database for all Communication Control Toolkit (CCT) services?

• A.  NCCT OI Service
• B.  NCCT SMON
• C.  NCCT DAL
• D.  NCCT server

A customer with Contact Center Multimedia (CCMM) installed needs to create, modify and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Management Administration (CCMA) application can provide this functionality?

• A.  The Contact Center Multimedia Administrator
• B.  The Multimedia Contact manager
• C.  The Outbound Campaign management Tool
• D.  The E-mail Manager