Free Avaya 6209.1 Exam Dumps Questions & Answers

A technician has installed Contact Center Multimedia (CCMM) in the contact center and will use Avaya Aura Agent Desktop (AAAD) to respond to customer e-mail contacts. Which three e-mail features are available in the AAAD? (Choose three).

• A.  Expires after setting
• B.  Address book
• C.  Suggested responses
• D.  Autosignature
• E.  Voting buttons

The Contact Center supervisor is creating an outbound campaign. Where is it loaded?

• A.  It is loaded on the Communications Control Toolkit (CCT) database where it creates contacts and presents them to CCMS via Open Queue
• B.  It is loaded on the Contact Center Manager Server (CCMS) database where it creates contacts and presents them to the CCMS via Open Queue
• C.  It is loaded on the Contact Center Multimedia (CCMM) server database where it creates contacts and presents them to CCMS via Open Queue
• D.  It is loaded on external database

Where can the settings are configured for the inbound mail handler (IMH) such as the time between intervals?

• A.  Through the Outbound Campaign Manager
• B.  Through the Contact Center Manager Administration Network Configurations screen
• C.  Through the Multimedia Administrator
• D.  Through the email server

A technician has installed Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM), Contact Center Manager Server (CCMS) and Contact Center Manager Administration (CCMA). The customer would like to create scripts or graphical flows to verify contacts in Contact Center. Which component of the CCMA would be used to create flows?

• A.  Configuration
• B.  Orchestration Designer
• C.  Access and Partition Management
• D.  Contact Center Management

When treating emails through Contact Center Multimedia (CCMM), you have identified that there is an added email service that can handle inbound and outbound messages. What type of protocol handles outbound messaging?

• A.  POP3
• B.  SMTP
• C.  IMH
• D.  OMH