Free Avaya 6210 Exam Dumps Questions & Answers

What is required when configuring an Email skillset in the Contact Center Multimedia Administration Tool?

• A.  the assignment of a route point for each email skillset
• B.  the assignment of a vector for each email skillset
• C.  the assignment of a script for each email skillset
• D.  the assignment of an open queue for each email skillset

When handling Contact Center Multimedia (CCMM) Email contact, which component logs on to the outbound mailboxes on the Email server and sends out messages such as Auto-acknowledgements, Auto-replies, or Agent composed replies?

• A.  the Inbound Message Handler
• B.  the Outbound Message Handler
• C.  the Outbound Campaign Management Tool
• D.  the Rules Engine

You have installed an Avaya Aura Contact Center (AACC) system with Communication Control Toolkit (CCT) and Contact Center Multimedia (CCMM). Which component is responsible for pushing the non-voice contacts to Avaya Aura Agent Desktop?

• A.  CCMM
• B.  CCT
• C.  CCMA
• D.  CCMS

Where are all agents used in the Avaya Aura Contact Center POM integration administered?

• A.  Avaya Proactive Outreach Manager
• B.  Contact Center Manager Administration
• C.  Avaya Aura Experience Portal
• D.  Avaya IQ

A customer with Contact Center Multimedia (CCMM) needs to create, modify, and monitor outbound campaigns. Which CCMM tool, accessed from the Contact Center Manager Administration (CCMA) application, provides this functionality?

• A.  the CCMA
• B.  the Outbound Campaign Management Tool
• C.  the Multimedia Contact Manager
• D.  the E-mail Manager