Free Avaya 6211 Exam Dumps Questions & Answers

You need to launch the CCT Web Administration Client to perform administrative tasks.
How do you access the CT Web Administration Client?

• A.  On the System Control and Monitor utility> select the CCT tab > click Launch CCT Console button.
• B.  On the CCMA Launchpad select: Configuration > Select the CCT server> dick CT Administration > Click the links.
• C.  On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center> Communication Control Toolkit > Ref Client.
• D.  Open a web browser and browse to http://<servemame>/CCTConsole, where <servemame> is the name of the CCMS server.

In a Voice and Multimedia Contact Center, incoming email messages are read from the Email server, processed using email rules, and are stored in a multimedia database. Which component, installed on Contact Center Multimedia (CCMM), connects to the Email server at regular intervals to access configured mailboxes?

• A.  the Email Manager
• B.  the Multimedia Administrator
• C.  the Outbound Campaign Management Tool
• D.  the Multimedia Database

Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

• A.  It provides administrative and management capabilities for CCMM resources.
• B.  It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.
• C.  It helps with implementing CTI for installed and browser-based client integrations.
• D.  It is used to administer Avaya Aura Agent Desktop(AAAD) and to monitor Agent performance using a browser-based interface.

Which Avaya Aura Contact Center component manages all media processing for the contact center including playing messages and collecting DTMF digits?

• A.  Contact Center Manager Server (CCMS)
• B.  Avaya Aura Media Server (AAMS)
• C.  Communication Control Toolkit (CCT)
• D.  SIP

Which Avaya Aura Contact Center component expands the contact center to manage internet-based contacts such as email and Web communications?

• A.  Contact Center Manager Server (CCMS)
• B.  Contact Center Multimedia (CCMM)
• C.  Contact Center Manager Administration (CCMA)
• D.  Avaya Agent Desktop (AAD)