Free Avaya 6211 Exam Dumps Questions & Answers

A Contact Center Agent provisioned for Multimedia contacts has forgotten their password.
Which Contact Center Multimedia (CCMM) Administration screen contains the function to reset the Agent's password?

• A.  Server Settings
• B.  General Settings
• C.  Agent Settings
• D.  Skillset Settings

When you installed the Contact Center software, a set of default or sample applications are installed Which are two of the three default or sample applications? (Choose two.)

• A.  ContactFlow
• B.  Primary
• C.  Secondary
• D.  MultimediaFlow

Which Orchestration Designer Call Processing commands may be used in an application designed for Outbound contact routing?

• A.  GIVE MUSIC
• B.  GIVE IVR
• C.  QUEUE TO SKILLSET
• D.  GIVE RAN

When analyzing life cycle of an outbound contact in Avaya Aura Contact Center.
Step 1 shows outbound campaigns are created in the OCMT and loaded Into the CCMM da Step 2 states that each call in the outbound campaign triggers a contact arrived message.
What is Step 3 in the life cycle of an outbound contact In Avaya Aura Contact Center?

• A.  The Contact Center application (scripting) determines how to route the contact, or present to which agent.
• B.  The contact Is presented to the agent using the Avaya Agent Desktop.
• C.  The newly-arrived contact is created and directed to an application using the Open
• D.  Customer details are retrieved for the agent using Web services.

Refer to the exhibit. You are creating an Advanced Screenpop in the wizard and have configured where the screenpop will launch (highlighted in the box). Where will thescreenpop launch as shown in the exhibit?

• A.  Launch the screenpop externally on the user's browser
• B.  Launch the screenpop internally in the tab of the Agent Desktop
• C.  Launch the screenpop internally in the initial screen of the Agent Desktop
• D.  Launch the screenpop externally in the agent's Conferencing software