| Exam Code/Number: | 72300XJoin the discussion |
| Exam Name: | Avaya Aura® Communication Applications Support Exam |
| Certification: | Avaya |
| Question Number: | 95 |
| Publish Date: | Oct 17, 2026 |
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Avaya currently uses the online tool called Avaya Diagnostic Methodology (ADM) for partners to raise trouble tickets and receive assistance, and expects customers/partners to have performed the following tasks before raising a trouble ticket.
1. Clearly stated the problem.
2. Detailed the findings.
3. Clarified the problem.
When they receive the trouble ticket, what is the next step in the diagnostic methodology that Avaya Tier 3 support will perform?

Refer to the exhibit.
SIP endpoint 101-1112 is updating its Presence status with the Avaya Aura® Presence (PS).
Based on the exhibit, which statement about the message flow is true?
Considering the message flow to an Avaya Aura® Contact Center (AACC) agent, which statement about the media path from the incoming caller is true?
Avaya Support personnel report a case, including root cause and resolution, in the Knowledge Base.
Which 8D Methodology discipline covers this action?
A customer called is stating they cannot place WebRTC calls. You discover that Avaya Breeze T™ has not been configured to allow Cross-origin Resource Sharing (CORS).
How would you allow cross-origin resource sharing for all?