The Entity Monitoring column on the Session Manager Dashboard shows two figures per line.
How should these two figures be interpreted?

• A.the first number indicates the total number of links monitored, the second number indicates the number of links down
• B.the first number indicates the number of unmonitored links, the second number indicates the total number of monitored links
• C.the first number indicates the number of links down, the second number indicates the total number of links monitored
• D.the first number indicates the number of retries, the second number indicates the total number of links monitored

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Which statement about Avaya Session Border Controller (SBC) is true?

• A.The Avaya SBC is the enabling and secure pivot point for SIP Communications in and out of the Enterprise.
• B.The Avaya SBC is a service within System Manager (SMGR) to support deployments.
• C.The Avaya SBC secures and authenticates Integrated Services Digital network (ISDN) calls placed to/from the Public Switched Telephone Network (PSTN).
• D.The Avaya SBC is the enabling and secure pivot point for H.323 Communications in and out of the Enterprise.

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Under which condition is a Business Partner/Avaya Tier 2 not required to escalate to Avaya Tier 3?

• A.when the issue is a common one resolved through an upgrade
• B.when the issue for the customer is intermittent
• C.when the customer issue is not service affecting
• D.when the Business Partner/Avaya Tier 2 have isolated issue and found a resolution

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