| Exam Code/Number: | 7241XJoin the discussion |
| Exam Name: | Avaya Equinox™ Solution with Avaya Aura® Collaboration Applications Support Exam |
| Certification: | Avaya |
| Question Number: | 68 |
| Publish Date: | Jul 17, 2026 |
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Who is responsible for completing Discipline 4, Determining Root Cause, of the 8D Troubleshooting Methodology?
A customer is unable to login to the Equinox Virtual Meeting Room from Avaya Equinox Thick Clients and Web Clients. While tracing the Session Manager they identified the following error message in the Trace:
404 Not Found (No route available)
Which reason is a valid reason for this problem?
A customer is not able to login to AMM Webpage. The browser displays the error message: "Service Unavailable". The customer uses the domain name lab.trn.avaya.com for their Equinox Solution. When the customer analyzed the Catalina log file they found the following log entry when they tried to login.
What can be interpreted from the above log entry to find the resolution?
For partners to raise trouble tickets and receive assistance, Avaya currently uses the online Avaya Diagnostic methodology. They except customers/partners to perform the following tasks before raising a trouble ticket:
-Clearly state the problem.
-Detail findings.
-Clarify the problem.
When Avaya Tier 3 Support receives the trouble ticket, what is the next step in the Diagnostic methodology that they will perform?
A customer is unable to login to the Equinox Virtual Meeting Room from Avaya Equinox Thick Clients and Web Clients. When they traced the Equinox Management iVIEW.log they observed the following error message.
Which reason is a valid reason for this problem?
