Free Avaya 7492X Exam Dumps Questions & Answers

Which two statements describe the benefits of the Business Advocate (BA) feature? (Choose two.)

• A.  It uses advanced algorithms to efficiently route calls to agents.
• B.  It dynamically matches a customer to an optimal agent.
• C.  It enables routing of calls to the agent that is most idle.
• D.  It allows for dynamic reporting of call center activities in custom methods.
• E.  It provides conditional routing of calls to agent queues.

What property of the SET command makes the command unique when dealing with variables?

• A.  The SET command allows a group of variables to follow a specific pattern
• B.  The SET command allows variables to be manipulated using arithmetic and string operators
• C.  The SET command allows you to place calls in a particular queue
• D.  The SET command reassigns variables to new values during the process of a vector

A customer has provided one specific customer toll free number. The customer should have some (but not total) advantage over the typical call to the same skill as other callers.
Which Business Advocate (BA) feature is used to adjust the service level for the customer to this particular skill?

• A.  Weighted Advance Time
• B.  Reserve Agents
• C.  Dynamic Queue Position
• D.  Greatest Need

Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Best Service Routing (BSR)?

• A.  Primary, Status poll, and Outflow
• B.  Interflow, Outflow, and 1st Available
• C.  Primary, Status poll, and Interflow
• D.  Status poll, Interflow, and 1st available

A customer is using Windows Server 2008 to run their Call Center Elite Multichannel server software.
Which requirement do they need to configure to install the server software?

• A.  Microsoft .NET Framework 3.5 and Microsoft .NET Framework 4.5.1
• B.  Windows Firewall Service, Microsoft .NET Framework 4.5.1, and IIS
• C.  Microsoft .NET Framework 3.5, Microsoft .NET Framework 4.5.1, and IIS
• D.  IIS only