Free Avaya 7492X Exam Dumps Questions & Answers

A customer wants to evaluate Call Center Elite/Communication Manager system performance to observe usage trends and recommend updates or corrective actions.
Which object should the customer check to evaluate the system performance?

• A.  Trace files
• B.  Traffic reports
• C.  System files
• D.  Log files

Refer to the exhibit.

Given the information in the exhibit, what happens to a call if someone calls this vector on Tuesday January 1 at 10:00?

• A.  The call will queue to skill 1
• B.  The call will be routed to 2049
• C.  The call will be disconnected
• D.  The call will be routes to 2048

A call enters the system on VDN 3005. The Allow VLAN Override Is set to no on VDN 3005. The culler chooses the optionfor Spanish which routes the call to VDN 3010, which has Allow VDN Override set toyes.
There are no Spanish agents available, so thecall is routed VON 3030.
When the caller reaches VDN 3030, what is the active VDN?

• A.  3020
• B.  3030
• C.  3005
• D.  3010

You have been asked to remove an existing hunt group 10 in the Call Center Elite system. The hunt group is associated with Group type of EAD-MIA, and multiple vectors are referencing this hunt group.
Which command would be the start point?

• A.  remove hunt-group 10
• B.  list usage hunt-group 10
• C.  list hunt group 10
• D.  list usage extension xxxx(Where xxxx is the extension number)

A call center supervisor is trying to initiate an emergency condition by using FAC. Afterrequired FAC, a busy signal is returned.
Which three reasons are causing this problem? (Choose three.)

• A.  The COS-group of the telephone set Console Permission disabled.
• B.  The VDN variable Vl-9 Is not set.
• C.  The FAC Vector Variable(VVl-9) Is not defined.
• D.  The COS group of the telephone set has Priority Calling disabled.
• E.  The variable associated with emergency is not defined.