Free Avaya 7495X Exam Dumps Questions & Answers

During a chat interaction with a customer, which two actions can be performed by an agent? (Choose two.)

• A.  Email
• B.  Initiate a co-browse session.
• C.  Transfer to a supervisor.
• D.  Transfer a file.
• E.  Conference a supervisor.

For integraAvaya Oceana solution with Avaya Control Manager, which Cluster ReST Interface URL Is configured?

• A.  http://Cluster4-IP/services/UCAStoreServlce/uca
• B.  http://Cluster1-IP/serviccs/UCAStoreService/uca
• C.  http://Cluster2IP/services/UCAStoreSorvlce/uca
• D.  http://Cluster3-IP/servlces/UCAStoreServlce/uca

While Implementing an Avaya Oceana solution. If thecustomer Is using Avaya System ManagerCertificate Authority (CA),which three tasks must be performed for certificate installation? (Choose three.)

• A.  Install Trust Certificate from I DAP Server on Avaya CommunicationManager.
• B.  Replace the default identity Certificates on Avaya System Manager.
• C.  Install SMGR RootCA on Avaya Oceana Agent Workspaces computers.
• D.  Install Trust Cert if irate (nun I DAP Server on System Manager and Cluster2
• E.  Replace the default Identity Certificates on Avaya BreezeNodes Security Modules.

Which two actions are required when configuring the Avaya Oceana Webchat channel? (Choose two.)

• A.  Login to Agent Workspaces.
• B.  Deploy ED Chat Flow.
• C.  Create Chat Provider.
• D.  Deploy a Webserver.
• E.  Initiate a Webchat session.

Which statement about Messaging Service SMS channel In Avaya Oceanaistrue?

• A.  Messaging Service snap-In Interfaces with the Email Snap-In to allow modeling of SMS Interactions as email.
• B.  Messaging Service snap-In Interfaces independentlyto model SMS messages as live chat.
• C.  Messaging Service snap-In Interfaces with the Customer Controller Snap-In to allow modeling of SMS Interactions as live SMS.
• D.  Messaging Service snap-In Interfaces with the Customer Controller Snap-In to allow modeling of SMS interactions as live chat.