Which parameter uniquely identifies a contact while It is being processed in Engagement Designer?

• A.Caller ID
• B.DNIS Number
• C.WorkRequestID
• D.Contextld

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Which statement describes the function of the Work Assignment Snap-in?

• A.It provides contextual information.
• B.It is a normalized model for all Avaya Oceana resources.
• C.It is responsible for interaction routing.
• D.It helps Avaya Oceana customer* build their business logic.

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If not using Security Assertion Markup Language (SAML) authentication in the deployed solution which statement regarding the Avaya Oceana Agent/Supervisor Login is correct?

• A.Avaya Oceana Workspaces does not require UAC authorization while logging in.
• B.Avaya Oceana Workspaces relies on CM for authentication and authorization.
• C.Avaya Oceana Workspaces does not require LDAP Authentication while logging in.
• D.Avaya Oceana Workspaces requires LDAP Authentication while logging in.

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When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

• A.Deny New Service State
• B.Block New Service State
• C.Active New Service State
• D.Accept New Service State

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Which statement describes the function of the Context Store Snap-in?

• A.It is a normalized model for all resources and interactions that provides states for resources and interactions.
• B.It is an agent selection component based on attribute matching across all channels.
• C.It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
• D.It is an engine for tracking and maintaining the end-to-end context of customer Interactions.

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