Free Avaya 7497X Exam Dumps Questions & Answers

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

• A.  The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.
• B.  The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
• C.  The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
• D.  The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.

A customer is running an Avaya Oceana solution and a technical engineer is troubleshooting an operational issue. Many components are logging errors showing that they cannot connect to Unified Collaboration Module (UCM).
Which three actions will help to verify the current deployed state of UCM In the solution?
(Choose three.)

• A.  Check the service install status on cluster Administrator page in SMGR.
• B.  Check the status of duster 1 in SMGR.
• C.  Look at the Event Log in System Manager.
• D.  Run deploy-service -lv on the Breeze server.
• E.  Look at the Oceana Monitor page.

Which statement describes the function of the Context Store Snap-in?

• A.  It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
• B.  It is an agent selection component based on attribute matching across all channels.
• C.  It is an engine for tracking and maintaining the end-to-end context of customer Interactions,
• D.  It is a normalized model for all resources and interactions that provides states for resources and interactions.

When the 30-day license grace period ends for the Avaya Breeze server, the server goes into which State?

• A.  Deny New Service State
• B.  Accept New Service State
• C.  Block New Service State
• D.  Active New Service State

An Avaya Oceana administrator wants to add a new Avaya Oceana agent. Prior to adding, the administrator logs in to the Communication Manager and finds that the new agent ID is already present In the "list agent-loginlD" output.
Which action can be performed by the administrator to successfully add the new agent to Avaya Oceana?

• A.  Over write the Agent ID using Avaya Control Manager while adding the Avaya Oceana user.
• B.  No action; the Agent ID is not required while adding an Avaya Oceana user In the Control Manager.
• C.  Add the new Avaya Oceana agent using Control Manager.
• D.  Remove the Agent ID from Communication Manager.