Free Avaya 7497X Exam Dumps Questions & Answers

An administrator logs in to ED admin console to check the current interactions status and finds an ED instance with Event Type "ROUTE_CONTACT_SMS".
How is the event type mapped to the SMS channel In Avaya Oceana?

• A.  The Event Type Is mapped to the SMS snap in name, which is configured in SMS Configuration through the Omni channel administration utility.
• B.  The Event Type is mapped to the route point, which is configured in SMS Configuration through the Omni channel administration utility.
• C.  The Event Type is mapped to the tag, which is configured in SMS Configuration through the Omni channel administration utility.
• D.  The Event Type is mapped to the workflow name, which is configured in SMS Configuration through the Omni channel administration utility.

To check Context ID in Context Store for the Avaya Aura Experience Portal record, which two tools can be used to run queries on Context Store? (Choose two.)

• A.  POSTMAN
• B.  CS TOOL
• C.  SERVICE MAP
• D.  Web Browser

Which three parameters are associated to a work request inside the Avaya Oceana solution? (Choose three.)

• A.  Attributes
• B.  Work Request ld
• C.  Agent ID
• D.  Customer ID
• E.  Work flow Type

Which statement describes the function of the Context Store Snap-in?

• A.  It is an agent selection component based on attribute matching across all channels.
• B.  It is a normalized model for all resources and interactions that provides states for resources and interactions.
• C.  It is an enterprise workflow model to orchestrate the omni-channel interaction flow.
• D.  It is an engine for tracking and maintaining the end-to-end context of customer Interactions,

You have successfully deployed the Avaya Oceana solution.
Which two verification steps will confirm that the voice interactions can be delivered to Avaya Oceana agents? (Choose two.)

• A.  The AES and CSC connections are established.
• B.  The Avaya Oceana agents are in READY state for the voice channel.
• C.  The Avaya Oceana agents are in READY state for the email channel.
• D.  The Avaya Oceana administrators are in READY state for voice channel.