The SIP Domain for the IP Office is set to ukaccslpoll.lab.trn.com.
When administering the IP Office to work with Avaya Contact Center Select (ACCS), which two steps are required? (Choose two.)

• A.Change the IP Office SIP Domain to match the ACCS system.
• B.Administer the ACCS system SIP Domain to match the IP Office.
• C.Verify that SIP Registrar Enable is configured in the IP Office VoIP settings.
• D.Verify SIP trunks are available for the ACCS integration.

Comment: *

Name: *

Email: *

Verification: *

Which Avaya Contact Center Select (ACCS) component provides intelligent call routing, manages functions such as logic for contact processing, contact treatment, contact handling, contact presentation, and the accumulation of data into historical and real-time databases?

• A.CCT
• B.CCMM
• C.CCMA
• D.CCMS

Comment: *

Name: *

Email: *

Verification: *

Which three applications are included with the IP Office admin suite Installation? (Choose three.)

• A.Avaya Grep
• B.System Monitor
• C.System Status
• D.IP Office Platform Manager
• E.IP Office Manager

Comment: *

Name: *

Email: *

Verification: *

What happens after an agent enters an After Call Work Item activity code while on a skillset call?

• A.When the agent releases the skillset call, they are automatically placed in an After Call Work state.
• B.The skillset call is released and the agent goes Into After Call Work state.
• C.The agent goes into a Walk Away state.
• D.After releasing the call, the agent must go Ready before entering the After Call Work state.

Comment: *

Name: *

Email: *

Verification: *

In Avaya Contact Center Select (ACCS), voice calls are directed to ACCS via the ACCS SIP extension.
For voice calls to be answered by ACCS, what are two places where Route points (CDNs) are defined? (Choose two.)

• A.ACCS CCMM Administrator
• B.ACCS CCMA Configuration
• C.IP Office Configuration
• D.Orchestration Designer (OD)

Comment: *

Name: *

Email: *

Verification: *