You are building a customer support resolution agent using the Claude Agent SDK. The agent handles high- ambiguity requests like returns, billing disputes, and account issues. It has access to your backend systems through custom Model Context Protocol (MCP) tools (get_customer, lookup_order, process_refund, escalate_to_human). Your target is 80%+ first-contact resolution while knowing when to escalate.
A customer returns 4 hours after their initial session about the same billing dispute. The previous 32-turn session contains lookup_order results showing "Status: PENDING, Expected resolution: 24-48 hours." In testing, you observe that when resuming sessions with stale tool results, the agent often references the outdated data in responses (e.g., "I see your refund is still being processed") even after subsequent fresh tool calls return different information.
What approach most reliably handles returning customers?
Production monitoring shows that the research phase takes longer than expected. Analysis reveals that the coordinator invokes the web-search subagent, waits for its response, and then invokes the document-analysis subagent. These tasks are independent; neither requires the other's output. How should you modify the system to run these subagents concurrently?
Your pipeline runs:
PROMPT= " You are a code reviewer. "
PROMPT= " $PROMPT Analyze the provided diff "
PROMPT= " $PROMPT for bugs, security issues, "
PROMPT= " $PROMPT and style violations. "
claude -p \
--dangerously-skip-permissions \
--system-prompt " $PROMPT " < diff.txt
The reviews complete and return feedback, but Claude comments only on the piped diff-it never reads surrounding files in the checked-out repository to understand broader context, even when the diff modifies a function called by many other modules. Which change to the invocation will cause Claude to read related repository files while still applying your custom review instructions?
You are building developer-productivity tools using the Claude Agent SDK. The agent helps engineers explore unfamiliar codebases, understand legacy systems, generate boilerplate code, and automate repetitive tasks. It uses the built-in tools-Read, Write, Bash, Grep, and Glob-and integrates with Model Context Protocol (MCP) servers.
An engineer who recently joined the team asks the agent to explain the authentication and authorization architecture before making security improvements. The codebase contains more than 800 files across multiple services.
What exploration strategy will most effectively build understanding while respecting context limits?
You are building developer productivity tools using the Claude Agent SDK. The agent helps engineers explore unfamiliar codebases, understand legacy systems, generate boilerplate code, and automate repetitive tasks. It uses the built-in tools (Read, Write, Bash, Grep, Glob) and integrates with Model Context Protocol (MCP) servers.
An engineer's exploration subagent spent 30 minutes analyzing a legacy payment system, reading 47 files and documenting data flows. The session was interrupted when the engineer's connection dropped. While away, a teammate merged a PR that renamed two utility functions.
The engineer wants to continue the same exploration.
What's the most effective approach?