| Exam Code/Number: | 9L0-066Join the discussion |
| Exam Name: | OS X Yosemite Troubleshooting Exam |
| Certification: | Apple |
| Question Number: | 65 |
| Publish Date: | Aug 21, 2026 |
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John states that the external hard drive he uses to store music is not visible in the Finder. Your drive is properly plugged in and listed in System Information. How should you
continue troubleshooting the issue?
Adam has a MacBook Pro (Retina, 15-inch, Late 2013) that he uses for video editing and graphic design.
He explains that after about an hour of use, the machine seems to operate more slowly.
The issue gets worse as time goes on until he has to restart the machine.
After you ask some probing questions, which of the following tools or techniques would be best to further evaluate the issue?
There is a way to start up your Mac so that it performs certain checks and prevents some software from automatically loading or opening. What is the name of this startup method?
A MacBook Pro with OS X installed is unresponsive after login. Your customer would like to search online Apple Support articles about this issue. How can she quickly accomplish this task?
Patrick explains, I am repeatedly prompted to enter my admin password when I am installing OS X( but I do not use a password. I just leave it blank. How do I get past this and get OS X installed?" How should you respond?