Which of the following describes a 'rich picture'?

• A.An organisation chart showing the most important stakeholders.
• B.A UML class diagram showing both attributes and operations.
• C.A swim-lane diagram highlighting the most costly processes.
• D.A free-format drawing of a business situation under investigation.

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The table below shows the costs and savings associated with a project. In which of the following years does the project break even?

• A.The project does not pay back within the four year period.
• B.Year 2.
• C.Year 4.
• D.Year 3.

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Which of the following models might include the documentation of scenarios?

• A.A use case model.
• B.A class model.
• C.A business activity model.
• D.A corporate data model.

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Which of the following statements about outsourcing of systems development is correct?

• A.It has meant that it is no longer necessary for analysts to define rigorous, accurate and complete user requirements.
• B.It has meant that the programming of solutions is usually undertaken in countries where labour costs are high.
• C.It has eliminated the need for effective contract management between the customer and the supplier of the outsourcing.
• D.It has been a significant catalyst in organisations for the development of a business analysis function.

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A company provides a help desk facility to support users of their computer software. How would the provision of this facility be classified on their value chain?

• A.As a Sales and Marketing activity.
• B.As an Inbound Logistics activity,
• C.As a Service activity.
• D.As a Technology Development activity.

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