Free BCS ITILF Exam Dumps Questions & Answers

Which one of the following is a correct definition of a supplier category?

• A.  Strategic - for suppliers of operational products or services
• B.  Commodity - for significant partnering relationships that involve senior managers
• C.  Operational - for suppliers providing low value and/or readily available products and services
• D.  Tactical - for relationships involving significant commercial activity and business interaction

Which of the following BEST describes the purpose of access management?

• A.  Provides the rights for users to be able to use a service or group of services
• B.  To prevent problems and resulting Incidents from happening
• C.  To provide a channel for users to request and receive standard services
• D.  To detect security events and make sense of them

Which one of the following is an objective of release and deployment management?

• A.  To define and agree release and deployment plans with customers and stakeholders
• B.  To ensure that the overall business risk of change is optimized
• C.  To ensure all changes to service assets and configuration items (CIs) are recorded in the configuration management system (CMS)
• D.  To standardize methods and procedures used for efficient and prompt handling of all changes

Which one of the following is concerned with policy and direction?

• A.  Capacity management
• B.  Governance
• C.  Service design
• D.  Service level management

Which one of the following is NOT a valid purpose or objective of problem management?

• A.  To manage problems throughout their lifecycle
• B.  To prevent problems and resultant incidents
• C.  To eliminate recurring incidents
• D.  To restore service to a user