Free Cisco 500-051 Exam Dumps Questions & Answers

Which step library is included in the license for Cisco Unified CCX Standard?

• A.  document steps
• B.  database steps
• C.  ICM steps
• D.  email steps

Which three tasks can an agent perform using email? (Choose three.)

• A.  save the response as a draft
• B.  transfer the email to another agent
• C.  send the response to the supervisor for review
• D.  mark the email as urgent
• E.  mark the email as junk
• F.  transfer the email to another CSQ

Which three components are installed from the Cisco Unified CCX Installer media? (Choose three.)

• A.  Recording Component
• B.  Cisco Unified Operations Manager
• C.  iPlanet Web Server
• D.  Cisco Unified CCX Engine
• E.  Cisco Unified Communications Manager
• F.  Informix DB

Which option can be configured while installing Cisco Unified CCX on Cisco UCS servers?

• A.  NTP server
• B.  DNS server
• C.  CUCM server
• D.  SMTP server

During runtime, when a valid SQL Query in a DB Read step returns 0 rows, which branch of the step will be executed?

• A.  Successful
• B.  No Data
• C.  Timeout
• D.  SQL Error