What is the goal of identifying a call type?

• A.to ensure the correct Skill Target is selected
• B.to ensure the contact is handled by the correct CCE Routing Script
• C.to ensure the call reaches the agent in the correct queue
• D.to ensure the call goes to the correct MRD

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What does Precision Routing use to determine if an agent is part of its pool?

• A.Teams
• B.Expressions
• C.Skills
• D.Attributes

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What are the two main features of theCisco VVB? (Choose two.)

• A.provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• B.allows an agent to retrieve the required information through voice commands without interacting with a customer
• C.supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
• D.provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
• E.allows customers to retrieve the required information through voice commands without interacting with an agent

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Which microapp is used to gather information from the caller?

• A.Play Media microapp
• B.Get Speech microapp
• C.Get Digits microapp
• D.Play Digit microapp

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Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

• A.G729
• B.the max file size is 40 MB
• C.G711 mu-law or a-law
• D.the file format is wav
• E.the file format is mp3

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