Free Access to Cisco.500-442.v2024-08-23.q41 with Valid Practice Test (Page 2)

Which two functionalities provide an Interactive Voice Response system (IVR) in a Contact Center environment? (Choose two.)

A.heartbeat mechanism between Contact Center components
B.TCP/IP connections through the network
C.reporting
D.access a database and provide the caller with all the needed information to complete the transaction (Self Service)
E.caller defines the reason for the call from several menu options

What are two default CCB VXML applications that could be modified? (Choose two.)

When is the IVR leg established in a CCE Call Flow?

Which two specifications are supported by the Cisco CVP Server for encoding and formatting? (Choose two.)

What are the two main features of theCisco VVB? (Choose two.)

A.provides multilingual support forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
B.allows an agent to retrieve the required information through voice commands without interacting with a customer
C.supports only one language forCisco VVBserver prompts for Automated Speech Recognition (ASR) and Text-To-Speech (TTS) capabilities
D.provides a more comprehensive and effective agent service by efficiently handling call traffic with self-service or fast transfer to the correct customer the first time
E.allows customers to retrieve the required information through voice commands without interacting with an agent

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