Which three objects are created by the Domain Manager tool in the Cisco Unified ICM? (Choose three.)

• A.ICM agent users
• B.ICM facility
• C.ICM instance
• D.ICM User Group policy
• E.ICM Organizational Unit
• F.ICM Security policy

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In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

• A.Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
• B.Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.
• C.Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
• D.For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
• E.Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.

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A new gateway was added to the Cisco Unified Customer Voice Portal in a comprehensive deployment and calls are failing with error "403 forbidden". What is the possible cause?

• A.IP address trust has not been configured.
• B.Toll Fraud security is not configured correctly.
• C.Gateway IP has been blacklisted.
• D.Gateway cache requires a reset.

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Which two things can cause the "Send to VRU" to fail within an ICM script for Cisco Unified Customer Voice Portal? (Choose two.)

• A.Incorrect media file name.
• B.Send to originator is not enabled.
• C.No network VRU is configured for the routing client.
• D.Primary VRU peripheral gateway is out of service.
• E.VRU PIM just got out of service.

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Which option describes what a value "0" for Maximum Callbacks Per Calling Number represents for Courtesy Callback?

• A.Any number of callbacks are allowed.
• B.Courtesy Callbacks start when "0" calls are in the queue.
• C.Callbacks have been temporarily suspended for dialed number.
• D.No Courtesy Callbacks are allowed.

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