Which option describes the steps to configure a non-global Not Ready code for a Cisco Unified ICM team using Contact Center Enterprise solution with Cisco Finesse?

• A.Add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team.
• B.Add team in ICM, add Not Ready reason code in Cisco Finesse, add reason code to team in Cisco Finesse.
• C.Add team in ICM, add Not Ready reason code in Cisco Finesse (uncheck "Global?" check box), add reason code to team in Cisco Finesse.
• D.Add team in ICM, add Not Ready reason code in ICM, add reason code to team in Cisco Finesse.

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Refer to the exhibit.

Four calls enter the script in the exhibit but are queued due to no agents being available. Assume that the calls are equally distributed across the A, B, C, and D path in that order using the % Allocation Node and that the Queue to Skill Group Node priority is left at its default setting. Which call is answered first?

• A.The call that traversed through the C path.
• B.The call that traversed through the D path.
• C.The call that traversed through the B path.
• D.The call that traversed through the A path.

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Which option lists the settings in the registry to enable IPsec logging with Cisco Unified ICM?

• A.Add Key = Oak; DWORD Value = EnableLog; DWORD Value = 1
• B.Add Key = IPSec; DWORD Value = Enable_Logging; DWORD Value = 0
• C.Add Key = Security; DWORD Value = Enable-Logging; DWORD Value = 1
• D.Add Key = Oakley; DWORD Value = EnableLogging; DWORD Value = 1

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Refer to the exhibit.

The Cisco Unified Customer Voice Portal post call survey is enabled on OAMP. Which option describes what the survey dialed number pattern represents?

• A.dialed number configured for UCCE scripts
• B.dial peer configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
• C.dial peer and route pattern configured for survey DN and dialed number configured for Cisco Unified Contact Center Enterprise scripts
• D.dial peer configured for survey DN
• E.route pattern configured for survey DN

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You are about to performa Tech Refresh upgrade for a customer. The customer wants more details about how the historical data is maintained. The customer has two sides each with a router, logger, and HDS-DDS. Which is the best explanation?

• A.The routers exchange historical data to keep themselves up to date and each router keeps its local HDS-DDS up to date.
• B.The HDS-DDSs continuously synchronized the historical data to keep themselves up to date.
• C.The loggers exchange historical data to keep themselves up to date and each logger keeps its local HDS-DDS up to date.
• D.Each side synchronized its data from the logger using SQL replication.

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