Free Cisco 500-445 Exam Dumps Questions & Answers

Which feature is unable to be deleted or made inactive?

• A.  Exception Queue
• B.  Enterprise Chat and Email
• C.  Supervisory Queues
• D.  Unified CCE

What is the formula for a standardized agent count for email?

• A.  Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 4
• B.  Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 6
• C.  Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 20
• D.  Standardized agent count for email = Actual agent count * Average number of messages handled per hour by each agent / 10

Which User objects in Enterprise Chat and Email are mapped in UCCE?

• A.  Agent
• B.  Agent, Supervisor
• C.  Agent, Supervisor, Administrator
• D.  Supervisor, Administrator

What are the workflow types in ECE?

• A.  Inbound, Outbound, Alarm
• B.  Alarm, Outbound, Inbound, Exception
• C.  Default, Inbound, Outbound
• D.  Alarm, Inbound, Exception, Default

Which two media classes require configuration to be used in Enterprise Chat and Email? (Choose two.)

• A.  ECE_Inbound
• B.  ECE_Default_Queue
• C.  ECE_Email
• D.  ECE_activity
• E.  ECE_Chat