Free Cisco 600-460 Exam Dumps Questions & Answers

The customer is using Cisco Unified Intelligence Center on a virtual machine and reports that the license has become invalid. Which four options can cause this problem? (Choose four.)

• A.  IP address was changed.
• B.  Primary NTP server was changed.
• C.  Time zone was changed.
• D.  Hostname was changed.
• E.  Number of historical reports exceeded the system limits.
• F.  Number of concurrent real-time reports exceeded the system limits.
• G.  Secondary DNS was changed.
• H.  Cisco Unified Intelligence Center Publisher is not in service.

Which list of scripting objects is valid in a Consider If formula for Precision Queue?

• A.  Call, PQ, SkillGroup, Call Type
• B.  Call Type, PQ, Attribute, Call
• C.  Call, Attribute, SkillGroup, Call Type
• D.  Call, Call Type, Proficiency, SkillGroup

Refer to the exhibit.

In a Cisco Unified Contact Center Enterprise 10.0 Outbound Option with SIP dialer, you check the status of the Dialer process from Diagnostic Framework Portico. What does the circled message "R" represent?

• A.  ready ports
• B.  telephony port status
• C.  reserved ports
• D.  configured ports
• E.  customer instance name

ON NO: 61 Refer to the exhibit.

In Cisco Finesse 10.0(x), a workflow is created for an Outbound Option call. Which condition must be added to ensure that the workflow can distinguish between the Outbound Option call and an agent-initiated outbound call?

• A.  callVariable1 is not equal to 1.
• B.  BACampaign is not empty.
• C.  BAAccountNumber is not empty.
• D.  BAStatus is not empty.
• E.  BAStatus is not equal to 1.

Which three methods ensure that Cisco Unified Contact Center Enterprise route requests that experience unexpected scripting conditions are counted as default-routed rather than errors in call type reports? (Choose three.)

• A.  Configure default labels for each skill group using the Configuration Manager.
• B.  In all routing scripts, account for failure by creating a path for calls that encounter unexpected conditions.
• C.  Include a Termination node with Termination type of default label for all scripts in which there is some unexpected input.
• D.  In all routing scripts, account for failure by triggering one of the congestion control features to handle the call.
• E.  Configure default labels for each dialed number using the Configuration Manager.
• F.  Test your scripts to ensure that all routing logic is correct.