Free Cisco 600-460 Exam Dumps Questions & Answers

The current operating status for multiple devices is displayed in the Cisco Unified Customer Voice Portal OAMP Control Center tab within the Operations Console web page. Which three devices show an operating status? (Choose three.)

• A.  Cisco Unified Communications Manager
• B.  Cisco Unified Contact Center Enterprise server
• C.  VXML gateway
• D.  Cisco Unified CVP call server
• E.  Cisco Unified CVP reporting server
• F.  Cisco Unified CVP VXML server
• G.  SIP proxy server

Which three statements about Multi Line Agent mode in a Cisco Unified Contact Center Enterprise deployment are true? (Choose three.)

• A.  It requires a busy trigger of 2 (call waiting), although calls cannot be forwarded to other extensions on the phone when busy.
• B.  Shared lines are supported on ACD lines but not on non-ACD lines.
• C.  It requires a maximum of two call appearances.
• D.  It monitors and reports calls on all lines on the phone.
• E.  It monitors and reports of calls on only one line on the phone.
• F.  Allows Unified CCE to support Join Across Line and Direct Transfer Across Line features on the phone.
• G.  Call Park is supported on ACD and non-ACD lines.

In the Cisco Unified Contact Center Enterprise with Cisco Unified CVP, which two statements about how to increase the Cisco Unified CVP availability are true? (Choose two.)

• A.  For a single data center with centralized deployment, deploy Cisco Unified CVP with N:N redundancy.
• B.  Must have voice gateway TCL scripts to handle conditions where the gateways cannot contact the Cisco Unified CVP Call Server to direct the call correctly.
• C.  Dedicate duplexed VRU peripheral gateways for each Cisco Unified CVP call server.
• D.  Must have SIP Proxy server to pass messages between the gateways and the Cisco Unified CVP servers.
• E.  Add load balancers to load balance .wav file requests across multiple Cisco Unified CVP Media Servers.

Which option best describes the issue with a call failing in Cisco Unified ICM at the Send to VRU node in a comprehensive Cisco Unified Customer Voice Portal deployment?

• A.  The VRU label in the Cisco Unified CVP dial plan does not match the dial peer on the VXML gateway.
• B.  The Cisco Unified CVP server is running on temporary licenses.
• C.  The call type is not mapped to the Cisco Unified ICM script.
• D.  The VXML application is not deployed to the CVP servers.

In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which option lists the correct order to setup the components (assuming the agent peripheral gateway host already exists)?

• A.  install dialer, media routing peripheral gateway; configure dialer, port map, media routing peripheral gateway
• B.  install media routing peripheral gateway, dialer; configure media routing peripheral gateway, dialer
• C.  configure dialer, port map, media routing peripheral gateway; install dialer, media routing peripheral gateway
• D.  configure media routing peripheral gateway, dialer; install media routing peripheral gateway, dialer