Which task should a Renewals Manager perform during the Prospect phase?

• A.Risk Assessment
• B.Review new opportunities
• C.Risk mitigation
• D.Terms negotiation

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What is the primary customer values of the Cisco Services Portfolio?

• A.ON-call,24/7 service technicians at all levels
• B.Customers can develop their own service offerings
• C.Services priced based on usage
• D.Services packages tailored to specific customer nees

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Which business benefit of on-time renewals on Cisco products and services is valid?

• A.Ability to ensure that our TAC cases get priority over others
• B.Rebates and discounts from Cisco
• C.Exclusive relationship with the customer
• D.Acess to training programs and material

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What is the primary measurement of success for a Renewals Manager?

• A.iARR rate
• B.upsell percentage
• C.renewal success rate
• D.percentage of contracts closed

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Which statement best describes an Ask the Expert session?

• A.A hosted educational webinar with live expert Q and A
• B.A 24-7 phone line providing expert advice
• C.A pre-recorded webinar from an expert
• D.A one on one coaching engagement covering specific use cases

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