Free Cisco 820-421 Exam Dumps Questions & Answers

What tool would you use as a starting point to identify future capability requirements?

• A.  Value chain model
• B.  Business motivation model
• C.  A 'to-be' business model canvas
• D.  Root cause analysis

Which behavior is appropriate when discovering requirements?

• A.  Actively listen to the customer's comments and effectively take notes
• B.  End meetings earlier than planned to show a sense of urgency
• C.  Answer customer questions with details and numbers to convince them you have a good idea about the solution to offer
• D.  Avoid taking notes, since you can always return for a follow up

Who are recommended as good sources to provide requirements in a customer engagement?

• A.  Individuals who have purchased services from the customer
• B.  Consultants who did projects for the customer organization 3 years ago
• C.  3rd party staffing specialists / recruiters hired by the customer to fill positions during a busy work season
• D.  Subject experts from the company's strategy organization

Which individual is recommended as the author for a business case introduction?

• A.  The Account Manager, with support from the customer's IT organization
• B.  The System Engineer most familiar with the customer's infrastructure and technical environment
• C.  The customer finance executive
• D.  A project team individual with insight into the overall solution, financials and customer's current situation

How can business capability increments lend structure to work packages and reduce risk?

• A.  By decomposing activities into a consistent number of tasks, with the smallest scope
• B.  By generally describing stretch goals for individuals
• C.  By communicating how IT features enable process improvement
• D.  By providing clarity on several aspects of activities required as part of the implementation