Free Cisco 820-605 Exam Dumps Questions & Answers

What are two barriers of adoption in an organization? (Choose two.)

• A.  implementation issues
• B.  organizational announcements
• C.  new product sales motion
• D.  lack of knowledge on solution
• E.  hiring practices

Which type of information should be captured during the first customer engagement?

• A.  customer's desired outcomes
• B.  stakeholder map
• C.  expansion opportunities
• D.  cases escalated to technical support

In which stage of the Customer Lifecycle does the Success Plan get updated for the first time?

• A.  Implement
• B.  Onboard
• C.  Adopt
• D.  Use

A Customer Success Manager (CSM) is in a discovery session with customer leadership and explains elements to take them through the adoption journey for new solution implementation. Which information must the CSM understand from the leadership for a successful deployment journey?

• A.  plans for renewal of the adopted solution
• B.  which KPIs are important to impact
• C.  company's position with competition
• D.  the number of deployed solutions at the customer's site

What are two operational barriers to adoption in an organization? (Choose two.) lack of skills

• A.  organizational announcements
• B.  new product sales motion
• C.  Insufficient understanding of benefits
• D.  hiring practices